Warranty Policy and Conditions of Sale
A warranty form (packaged with each product) must be signed and returned within 30 days from the date of original purchase for the warranty to be valid.
GOODS DAMAGED IN SHIPPING
All shipments are insured; therefore claims for damage must be made with the freight company. DO NOT return the merchandise to us unless prior return authorization has been approved. Products returned freight collect will be refused and returned at customer’s expense.
Since we have no control over how our transmissions are installed, used, maintained or modified outside of our own design and construction, Mad Dog Transmissions warrants that all of its products are free from defects in material and workmanship, for a period of one year (unlimited mile, not including transmissions that were purchased without a torque converter).
Extended warranties are available for purchase on most transmissions sold with a torque converter. Prices vary, please contact us for pricing.
The warranty period begins from the date of purchase, NO EXCEPTIONS!
You must show proof of purchase by way of invoice or sales receipt. Proof of purchase is required for all warranty work. All warranty coverage applies to the original purchaser only.
This warranty shall not be extended to any other person or transferee. Our warranty only covers the product(s) purchased. There are no refunds. You understand that under no circumstances can a refund or a credit card chargeback be issued. It is required that you sign our warranty agreement at the time of purchase to validate your warranty coverage and period. Our warranties and conditions of sale are subject to the laws of the state of Georgia. Any action brought or held on the basis of our warranty and conditions of sale will be brought and held in the courts located in Forsyth County, Georgia.
* Warranty is for the original purchaser and not transferable.
* Any warranty work and/or goodwill repairs performed do not create a new warranty or extend the original warranty period.
* We reserve the right to refund the full purchase price in lieu of all claims made under this warranty.
* This warranty is void if any unauthorized person/entity tampers with the transmission assembly.
SUMMARY OF WARRANTY
Mad Dog’s Obligation under this warranty is limited to the repair or replacement of its products. There are NO warranties that extend beyond the description on the face of this warranty. Mad Dog is not responsible for incidental or consequential damages, property damage or personal damages to the extent permitted by law.
This warranty is subject to the following: rebuilding of transmissions will be limited to replacement of all friction materials, gaskets and seals. There will be an additional charge for parts that are damaged as a result of items not covered by this warranty.
All Mad Dog Transmissions or converters must be operated with a transmission cooling system that is in addition to the stock radiator-type cooler.
It is the responsibility of the installer to ensure that all components are correct before installation. Proper assembly always requires that the installer measure all tolerances for proper clearances. We assume no liability for any errors made in component selection or installation.
If a product does not remain operational during the warranty period. The defective product must be shipped or delivered (shipping to be pre-paid by customer) to Mad Dog Transmissions by the original purchaser. Mad Dog Transmissions will provide a product exchange. If a product is incorrectly ordered or you have received an incorrect product, it is the sole responsibility of the purchaser to return the product for an exchange. The original purchaser is responsible for all shipping costs. Mad Dog Transmissions reserves the right to inspect defective products before an exchange is given.
All returns are subject to a 25% restocking fee. Special orders, special order deposits and down payments are not refundable. There are absolutely no refunds, only product exchanges will be offered for any and all returns. In order to provide better customer service, we require prior approval before a customer returns merchandise for warranty or for any other reasons. To obtain a Return Authorization (RMA) number, please contact us @ 770-781-0949.
Merchandise returned should be sent freight prepaid and insured, or delivered to the following address: Mad Dog Transmissions 3600 North Parkway, Suite 106, Cumming, GA 30040.
All work is warranted for replacement only. No money back warranty. Warranty does not include removal, installation, abuse, engine explosion, shipping costs, over heating, modifications by customer or down time of vehicle. No guarantee on broken parts. All warranty work is for replacement only and there will be no reimbursement for removal or installation of transmission. You must have your original receipt or invoice. Proof of purchase date is required. This warranty shall only cover the original purchaser.
WARRANTY WILL BE DEEMED VOID ON THE FOLLOWING
* Any product that has been physically altered, tampered with, installed improperly or maintained.
* Any product used in an improper application, abused or not in connection with the proper parts.
* Any product that is defective due to accident, neglect or unauthorized repair.
* Any product where proper cooling and/or fluid levels have not been maintained. Cooler lines must be flushed to avoid use of old oil or metal shavings from previous transmission.
*High-performance and towing applications must install an auxiliary transmission oil cooler. *TV Cable (for transmissions that have one) must be adjusted properly for adequate function of the transmission.
*All transmissions must be installed, adjusted and maintained by a Certified Transmission Technician or ASE certified mechanic.
*Transmission oil and gear oil must be filled prior to installation. Any and all repairs or tampering made to a product by the customer or an agent acting on behalf of the customer without prior written authorization by an Mad Dog Transmission representative will void this warranty.
In order to provide the best possible customer service, we require prior approval on all merchandise returns for warranty or any other reasons. To obtain a Return Authorization contact us at Mad Dogtranny@aol.com or call 770-781-0949.
All merchandise must be sent freight prepaid by the customer and insured and delivered to:
Mad Dog Transmissions, L.L.C.
3600 North Parkway,
Cumming, GA 30040
Mad Dog Transmissions is not responsible or liable for any taxes or duties associated with international shipments. You must also include, inside the package, your full name, mailing address, phone number, e-mail address and any other important contact information, along with an explanation of the problem and work to be completed.
Passenger car and light truck transmissions will be warranted to only the purchaser named in the sale of the transmission and only for the transmission described on the applicable transaction number. This warranty does not include any of the material, labor, and components or parts of the vehicle other than the specific transmission and components providing failure of a transmission should occur during the specified warranty period and it is determined the failure is due to the defect in workmanship or parts installed by us, we will replace or repair the defective unit to the original buyer. It is the responsibility of the customer to contact and return the transmission to Mad Dog Transmissions at the owners’ expense.
WARRANTIES DO NOT COVER
* Loss of time or use.
* Loss of income or revenue.
* Loss of transportation or vehicle rental.
* Equipment rental - Any towing charges.
* Diagnostic time, fluids, filters or shop supplies.
* Fluid starvation for any reason.
*Damage caused by misuse and neglect, or accident.
*Improper installation - Abnormal wear from contaminated oil (fuel or dirt)
*Vehicle used for towing purposes unless a proper transmission cooler has been installed.
*Any and all shipping costs, including freight damage claims.
*Rental cars, loss of work, any labor costs, removal/reinstall fees, towing costs, inspection fees and any other incidental costs or damages which may be associated with product failure.
*Any product that has been physically altered, improperly installed or maintained.
*Any product used in an improper application, abused or not used in connection with the proper parts.
*Any product that is defective due to accident, neglect or unauthorized repair.
*Any product where proper cooling and/or fluid levels have not been maintained.
*Any product that contains broken parts or external damage.
Mad Dog Transmissions’ obligation under this warranty is limited to the repair or replacement of its products by an Mad Dog Transmission facility. There are no warranties that extend beyond the description on the face of this warranty. This warranty is subject to the following: rebuilding of transmissions will be limited to replacement of all friction materials, gaskets and seals. There will be an additional charge for parts that are damaged as a result of items not covered by this warranty.